Our customer’s complete satisfaction is our top priority. We want to ensure that you have a seamless experience each time you decide to transact with us. However if due to unforeseen circumstances you are not happy with the services then the following terms apply for a mutually consented resolution of the situation.
You can track your order my signing up and visiting My Orders page. Over here you can view the entire order details with current status, placed, accepted, in process, shipment or delivered. We always try our best to deliver the product within the specified or communicated time limit.
Once the order is confirmed, products are typically manufactured and dispatched within 4 - 7 weeks. We will notify you once the product has been dispatched for delivery.
We follow strict quality control measures to ensure that the product is up to our standards before it is delivered. In case you receive a damaged product during transportation, or there is a manufacturing defect, such as, balancing, finish, leveling, fabric, etc., please raise this issue with the delivery boy immediately and also contact Customer Support.
Depending on the degree of the damage, we will either repair the product or replace it.
No. Delivery and installation of product is free of charge for all orders above INR 5000. We deliver all across India, apart from a few non-serviceable PIN codes. Before placing an order, it is recommended to check availability in your area by entering your pincode.
In case, you are not satisfied with the item delivered or are unable to make space for it, you may request for a cancellation in the following cases and manner:
Cancellation within 12 Hours: You can cancel any order within 12 hours from the time of placing the order. You will return a refund within 24 working hours. If there are certain design requirements that we cannot fulfill, cancellation of the order will be initiated by us after informing the customer.
Cancellation after delivery is NOT Allowed.
If you have cancelled your order during the specified 12-hour time limit after placing the order, the processing fee on your order will be deducted and the remaining amount will be returned to you.
Since all custom orders are manufactured as per customer requirements the company will NOT ACCEPT the return of such products unless there are incorrect handlings from the comapny.